Returns + Exchanges

RETURNS

We at Stone.kin take pride in our product and are dedicated to customer satisfaction. Should you find any fault with your purchase we would love to hear about it, as we are committed to ensuring the highest quality possible.

We will gladly reimburse you for your purchase or exchange it for you should they be faulty, provided you notify us within one week 7 days of receiving it. We will cover the costs of the return.

Please send us an email prior to returning your purchase so that we can ensure a speedy reimbursement, once we have received it. Emails can be sent to hello@stonekin.co mentioning your order number and a brief description of the fault and photo.

EXCHANGES

Stone.kin products make beautiful gifts and are often purchased for someone else, we are happy to exchange your purchase should you have ordered the wrong size or cut or simply change your mind. Please use the size chart and choose carefully as the return shipping will be at customers expense.

For hygiene reasons, please do not remove your own underwear before trying on your pair of Stone.kin. Items that have already been worn and washed will not be exchanged. We will exchange any item within 7 days of receiving your order.

Please send an email to hello@stonekin.co with your order number, the product you would like to return and the product you would like in exchange. All exchanges must be sent back to us at the customers expense. Please include your order number and a note of what you would like to exchange and or add and we will send you a quick payment link to finalise your exchange.

Address all exchanges and returns to:

ATT: RETURNS

STONE.KIN
PO BOX 1156

BYRON BAY NSW 2481

Please make sure the item returned is accompanied with its original packaging.

PLEASE NOTE ALL SALE ITEMS ARE FINAL - Please choose carefully !